Privacy policy

Grey Production Limited recognise that your personal information is important to you and that you are concerned with its collection, use and disclosure. Grey Production, like other companies operating in Australia, is bound by the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) which set clear standards regarding these activities.

Why does Grey Productions collect, hold, use and disclose personal information?

Grey Productions collects, holds, uses and discloses personal information for a number of purposes connected with our business operations, which include:

  • providing you with products and/or services you have ordered/purchased;
  • dealing with requests, enquiries, complaints, consumer guarantee or warranty claims, and other customer care related activities;
  • marketing our products and services and providing advice on our products;
  • making recommendations or suggestions to you in relation to our products and services;
  • developing and improving our products and services (for example, through customer reviews and surveys);

What personal information do we collect?

The kinds of personal information we collect or which we may hold about you may include:

  • your name;
  • your address;
  • your date of birth;
  • your telephone number(s);
  • your e-mail address;
  • payment information;
  • financial information such as your bank account details;
  • transaction information;

How does Grey Productions collect and hold your personal information?

 

We collect personal information in a number of ways including:

  • when you order goods or services from us (either online, in-store or over the telephone);
  • when you collect goods that you have ordered from us;
  • when you set up an account with us;
  • when you join a membership program;
  • when you purchase certain products from us;

Marketing

 

We may use your personal information that we have collected to promote and market products and services to you, including through methods such as email and SMS. We will not use your personal information for marketing purposes where you have opted out of receiving such communications.

Please note that when you create an account with us you agree to subscribe to our marketing communications and your details will be added to our marketing database to receive information relating to Grey Productions and our products and services. You may also choose to subscribe to our marketing communications by signing up on our website.

How to unsubscribe

 

You can unsubscribe from our marketing communications at any time in one of the following ways:

  • Emails: Select the “unsubscribe” option in one of the emails that you’ve received from us to unsubscribe, this option can usually be found at the top right or bottom of the email. Please note that if you have an account with Grey Productions, we may still need to send you information about your account or purchase.
  • SMS: Unsubscribe by texting the stated response word e.g. “STOP” to the mobile number provided in the SMS we sent you.

Alternatively, you may opt-out of receiving marketing communications by submitting a privacy enquiry.

Security of your personal information

 

We will take reasonable steps to ensure that the personal information that we hold is stored in a secure environment protected from misuse, interference and loss and any unauthorised access, modification or disclosure.

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